InFocus Psychology is committed to protecting your privacy and handling your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, how we use it, and the choices available to you.
What we collect
- Identifying information such as your name, date of birth, and contact details.
- Medicare, DVA, private health insurance, and referral information where relevant.
- Clinical information, including history, presenting concerns, and session notes.
- Correspondence with your GP, psychiatrist, or other treating practitioners (only with your consent).
How we use your information
Your information is used to provide you with psychological services, to communicate with you about appointments, to bill correctly, and to comply with our legal and professional obligations as a registered psychologist.
Storage and security
Clinical records are stored securely in a practice management system that meets Australian health information standards. Paper records, where they exist, are held in locked storage. Access is restricted to Lindsay and authorised administrative staff bound by confidentiality.
When we share information
We only share your information with your written consent, or where disclosure is required or authorised by law, for example, where there is a serious risk to life or safety, or a valid subpoena. We will discuss any disclosure with you wherever possible before it occurs.
Accessing your records
You have the right to request access to the personal information we hold about you, and to ask for corrections if anything is inaccurate. Please contact us in writing to make a request.
Complaints
If you have a concern about the handling of your information, please raise it with Lindsay directly. You may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.